Frequently Asked Questions
Everything you need to know about Visentra. Can't find what you're looking for? Reach out to our support team.
Visentra is an AI brand visibility platform that monitors how your brand is represented across AI engines like ChatGPT, Gemini, Claude, and Perplexity. We help you understand, measure, and improve your brand's AI presence.
We currently monitor ChatGPT (OpenAI), Gemini (Google), Claude (Anthropic), and Perplexity. New engines are added continuously as the AI landscape evolves.
The visibility score is a composite metric based on mention frequency, sentiment analysis, prompt relevance, and competitor comparison — weighted by each AI engine's market share and influence.
Not at all. Simply enter your brand name, industry, and competitors during onboarding. Setup takes under 5 minutes. Our AI automatically generates relevant prompts and starts scanning.
Full Professional plan access for 14 days — all AI engines, competitor tracking, sentiment analysis, and scheduled audits. No credit card required to start.
Scans can run daily, weekly, or on-demand depending on your plan. Professional and Enterprise plans include automated background audits for continuous monitoring.
Yes. Track up to 5 competitors on Professional, and unlimited competitors on Enterprise, with side-by-side comparison dashboards and competitive intelligence reports.
You'll be downgraded to the free Starter plan. Your data is preserved for 30 days. You can upgrade at any time to restore full access.
Yes. You can cancel your subscription at any time from your account settings. You'll retain access until the end of your current billing period.
Yes. Annual billing saves you 17% compared to monthly pricing. You can switch between monthly and annual billing at any time.
We use industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, and regular security audits. Your data is stored on SOC 2 compliant infrastructure.
No. We never sell your data. We only share information with trusted infrastructure providers necessary to operate the service, subject to strict confidentiality agreements.
Yes. You can export your scan results, analytics, and reports in CSV and PDF formats. Enterprise plans also include API access for custom integrations.
Starter plans include email support. Professional plans include priority support with faster response times. Enterprise plans include a dedicated account manager and SLA guarantee.
Yes. All plans include guided onboarding with AI-powered setup. Professional and Enterprise plans include additional onboarding sessions with our customer success team.
Absolutely. We offer dedicated Agency plans with multi-client management, white-label reports, and client-ready dashboards. Visit our pricing page for details.
A prompt is a specific question sent to an AI engine (e.g., 'What's the best CRM software?'). A scan is a batch of prompts run across selected AI engines. Each scan uses your monthly prompt allocation.
Visentra provides actionable recommendations based on your scan results. Common strategies include optimizing your web content for AI citation, building authoritative backlinks, and ensuring consistent brand messaging across platforms.
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